Refund policy

When you buy a class or course you get access immediately. Because it is digital content delivered instantly, EU consumer law lets you agree that performance begins at once — and in doing so you waive the usual 14-day right of withdrawal. We ask for that agreement at checkout, and record it with your order.

When we refund

If the content is faulty, materially not as described, or you were charged in error, contact us within 14 days and we will put it right — a fix or a full refund. Refunds go back to your original payment method; Stripe processes them, and they usually appear within 5–10 business days.

The creator is the seller

Each purchase is a sale by the creator, not by Aikaya — the payment settles to them and they are the merchant of record. We facilitate the platform and handle payment processing through Stripe. Refund decisions outside the cases above are at the creator’s discretion.

Subscriptions

You can cancel a subscription any time; it stays active until the end of the period you have paid for, and is not renewed after that. We do not refund part-used periods unless the content was faulty.

Contact

Email the creator through their page, or contact platform support with your order details. We aim to respond within two business days.